Refund policy
Return & Refund Policy
Effective Date: August 24, 2026
At Daisy Beauty, we want you to shop with confidence and understand your options if a purchase does not work out as expected. This Return & Refund Policy sets out our procedures for returning eligible merchandise, requesting refunds or exchanges, and reporting products that arrive damaged, defective, or incorrect.
1. Return Period
Daisy Beauty allows customers to request an eligible return within 30 days of the date the order is delivered.
For a standard return, merchandise should generally:
Remain unused, unopened where applicable, and in its original condition.
Be returned with original packaging, tags, labels, seals, and accessories when supplied with the product.
Show no damage, alteration, or excessive handling that occurred after delivery.
Be supported by valid proof of purchase, such as your order confirmation, receipt, or order number.
Return requests made outside the 30-day period may not qualify unless applicable law provides otherwise.
2. Beginning the Return Process
Please contact Daisy Beauty before sending any merchandise back.
To begin a return, email mercuirobriscoele@gmail.com with:
Your full name and order number.
The name of the product you want to return.
The reason for requesting the return.
Photographs when reporting an incorrect, damaged, or defective item.
We will review the information and provide return instructions if your request is approved.
Products mailed back without prior authorization may not be accepted or may experience processing delays.
3. Beauty, Cosmetic, and Personal-Care Merchandise
Due to health and hygiene considerations, certain beauty, cosmetic, skincare, and personal-care products may only qualify for a change-of-mind return when they remain unopened and unused.
If a product has a safety or hygiene seal, the seal should remain intact.
Opened, tested, sampled, or used products that cannot safely be resold may be excluded from standard returns.
These restrictions do not prevent you from contacting us when a product arrives damaged, defective, incorrect, or otherwise subject to rights provided by applicable law.
4. Damaged Products
Please inspect your order after it is delivered.
If an item arrives damaged, contact us promptly at mercuirobriscoele@gmail.com. To help us assess the issue, please provide your order number and clear photographs of the merchandise and packaging.
Keep the damaged product, shipping materials, and packaging until your claim has been reviewed.
After evaluating the circumstances, we may provide a replacement, refund, or another appropriate solution.
5. Defective or Incorrect Items
If you believe an item is defective or you receive merchandise different from what you ordered, notify us before returning or disposing of it.
Once the issue is verified, Daisy Beauty will provide instructions for resolving the matter.
If we require a return because an incorrect product was sent or an eligible item arrived defective, we will cover reasonable return shipping expenses associated with the approved return.
6. Returns for Personal Preference
We understand that you may occasionally change your mind about a purchase.
When an eligible return is requested because the customer no longer wants the product, selected the wrong item, or for another reason unrelated to an error by Daisy Beauty:
The customer is responsible for return shipping expenses.
The merchandise must satisfy all applicable return conditions.
Original shipping charges are generally non-refundable.
Please use a trackable shipping method when arranging your own return and retain the tracking information until the process is complete.
7. Items We Generally Cannot Accept
Unless otherwise required by law, standard returns may not be available for:
Opened or used cosmetics, skincare, beauty, or hygiene-sensitive merchandise that cannot safely be resold.
Products with broken or removed hygiene seals.
Items damaged, altered, or modified after delivery.
Personalized, customized, or made-to-order merchandise.
Gift cards.
Products clearly identified as Final Sale or non-returnable before checkout, where permitted by law.
If you are uncertain about a product's eligibility, contact our customer service team before sending it back.
8. Exchanges
If you would like a different eligible product or variation, email us with your order information.
Exchange requests depend on available inventory. We cannot guarantee that the requested replacement will remain in stock.
Where a direct exchange is unavailable, you may be asked to return the original qualifying product for a refund and place a new order for your preferred item.
9. Return Delivery and Tracking
When you are responsible for return shipping, package the merchandise securely and follow the return instructions we provide.
We recommend selecting a carrier service that provides tracking. Please retain your return shipping receipt until you receive confirmation that your return has been completed.
Daisy Beauty cannot guarantee reimbursement for customer-arranged return packages that are lost before reaching the designated return destination.
10. Inspection of Returned Merchandise
Once an authorized return reaches us, we will inspect it to verify its condition and eligibility.
We may confirm that:
The merchandise matches the original purchase.
The return was requested within the allowed timeframe.
Required packaging, tags, seals, or accessories are present where applicable.
The product has not been used or damaged in a manner inconsistent with the return requirements.
We will notify you after the inspection and advise whether the refund has been approved.
11. Refund Method
Approved refunds are generally credited to the original payment method used at checkout.
After Daisy Beauty submits the refund, your bank, credit card issuer, or payment provider may require additional time to process and post the credit.
The timing of this process varies between financial institutions and is outside our control.
12. Refund Amount and Shipping Charges
For an approved customer-preference return, the refund generally covers the eligible purchase price of the returned merchandise.
Original delivery charges and customer-paid return shipping costs are generally non-refundable for voluntary returns.
If the return results from a verified damaged, defective, or incorrectly supplied product, applicable shipping expenses will be addressed based on the circumstances and any requirements imposed by law.
13. Order Cancellations and Changes
If you need to cancel or modify an order, contact mercuirobriscoele@gmail.com as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment begins. Once an order has been processed, packed, or shipped, cancellation or modification may no longer be possible.
If the package has already been shipped, eligible merchandise may be returned after delivery according to this policy.
14. Consumer Rights
This Return & Refund Policy describes Daisy Beauty's standard procedures and is not intended to limit any consumer protection right that cannot legally be waived.
If applicable federal, state, or local law provides mandatory rights or remedies beyond the terms described here, those legal requirements will take precedence.
15. Contact Daisy Beauty
For return requests, refund inquiries, exchanges, damaged merchandise, or questions about this policy, please contact:
Daisy Beauty
Address: 115 NW Hayes, Greenfield, IA 50849, United States
Phone: +1 (641) 221-0685
Email: mercuirobriscoele@gmail.com
When contacting us about an order, please include your order number and the email address associated with your purchase so we can assist you efficiently.